Email pilot support
Send your device details and what you were trying to do. Never include an OpenAI key, LiveKit key, password, or invite code.
support@officialscomms.appSupport
Tell us exactly what happened.
For the MVP 1 pilot, direct reports help us diagnose audio, connection, headset, and session issues quickly.
Bug report
Include device, operating system, app version, exact steps, expected result, actual result, and any error message.
Headset feedback
Include manufacturer, model, microphone behavior, audio route, button behavior, and whether the phone was locked.
Room or session help
Confirm whether you created or joined the room, how many devices connected, and where the connection stopped.
Ask Rules help
Share the question type and error message, but do not send confidential crew, player, or game information.
Common recovery steps
- 1Check microphone and Bluetooth permissions.
- 2Disconnect and reconnect the headset.
- 3Leave the room, rejoin, and confirm the correct audio route.
- 4Restart the app before creating a new session.